How is Indonesia's Top Fashion Brand with 300+ Stores streamlining its High Quality Operations
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Nimbly empowers my team to scale our retail execution and monitoring, increasing consistency, sales growth and productivity.
Challenges
- The reports were delivered verbally or written in paper, which was then typed out and sent to the Group Operations Manager through email or WhatsApp.
- No photos or videos could be attached in the reports, so validation was compromised.
- RMs needed to compile and rewrite the data into reports, delaying the completion and delivery of the reports by at least a few days.
Outcomes
Using Nimbly, Delamibrands saves at least 33% of the time for the store reporting, while enabling clear and concise quality inspection supported with live photos and videos.
This digitalization also saves Delamibrands at least 855 hours of manual data entry and eliminates 17,000 pages of paper per year. Since the process has been streamlined, the frequency of reporting by the retail managers has also increased to 2 or 3 times per week, from previously just weekly. This resulted in operational excellence across all of their stores.
Equipped with the Issue Tracker functionality in the Nimbly App, Management Team gains real-time visibility and issue alerts upon opening and closing time. Delamibrands was also able to quickly implement COVID-19 checklists in all their stores without any hurdles. After implementing Nimbly, the report completion rate increased by 40%.
Results
- 33% Time saved on store reporting
- 40% Increase in inspection report completion rate
- 100% Elimination of Paper
