EFG cut daily routine time up to 52% across 10 brands in 4 countries

89% Report Completion Rate

52% Faster in Daily Store Audit

100% Elimination of Paper

Express Food Group (EFG), based in Bangkok, Thailand, operates in Cambodia, Laos, and Myanmar, employing over 2,000 people. It partners with prominent food and beverage brands in Southeast Asia and North America, including Krispy Kreme and Dairy Queen, and launched its delivery service, Hungry, in December 2020.

Annually we are able to save hundreds of thousands of dollars and thousands of man hours by using Nimbly to run operations across our outlets covering multiple brands and countries.
Martin Darby
Managing Director

Challenges

COVID-19 is one of the biggest challenges they had to overcome to date. The economic downturn, lockdown measures, and dine-in restrictions are causing excessive losses. Due to the rapidly evolving business environment in the past years, EFG was forced to respond quickly and maximize the agility of its operations.

The heightened restrictions in several countries made it difficult for management to monitor the situation directly and effectively manage the QoS in each store.
Store managers must perform daily audits consisting of hundreds of new COVID-related questions which could take up an additional 60 min/day.
EFG has to be able to regularly and quickly monitor on-site conditions for their 94 stores spread across 3 countries and resolve issues as quickly as possible.

The situation has resulted in a decrease in revenue in all managed stores. EFG required an operational strategy that leveraged technology to automate processes and enhance efficiency.

Outcomes

One of the key strategies for EFG was to digitalize the manual operation processes.

Digitalizing the routine/questionnaire with Nimbly helped EFG achieve high report completion rates consistently across all stores, at 94%. Store managers can do their routines through their smartphones and complete their reports in mere minutes.
Robust Validation: With the geolocation, we can ensure that the store manager is present at the specific location at a designated time.
To ensure that the Management Team has an objective assessment of the routine report, the Store Manager uses the Live Photo & Video feature to provide evidence, which is especially important for addressing unique issues.
Not only that, now the HQ can also track and empower all issues with the Issue Tracker, helping them resolve them quickly, effectively, and efficiently.
Finally, the management team can have a helicopter view of all operations, including the issues and their status, via the Operational Dashboard.